Terms of service

Last Updated: January 15, 2026

Welcome to ProKitchen Direct. These Terms of Service ("Terms") govern your use of our website [https://prokitchendirect.com/] and the purchase of our products. By accessing our site, you agree to be bound by these Terms.

1. Business Transparency & Identity

To ensure full transparency and trust, ProKitchen Direct provides the following verified business information:

  • Legal Business Name: ProKitchen Direct

  • Physical Operating Address: 144 Evans Avenue, Albertson, New York, 11507, United States

  • Contact Email: support@prokitchendirect.com

  • Contact Phone: +1 800 960 2171

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Business Model Disclosure: ProKitchen Direct is an authorized online retailer of kitchen equipment and appliances. We operate as a direct-to-consumer e-commerce platform. We do not engage in "blind dropshipping"; all orders are fulfilled through established manufacturer partnerships and verified logistics networks to ensure product authenticity and quality control.

2. Data Collection & AI Disclosures

In compliance with global privacy standards (GDPR, CCPA/CPRA) and 2026 digital updates, we prioritize your data sovereignty.

  • Data Minimization: We only collect the minimum amount of personal data necessary to process your order, provide customer support, and improve site performance.

  • AI & Machine Learning: We may use AI-driven algorithms for personalized product recommendations and to enhance site search functionality. We do not use your personal data to train third-party generative AI models.

  • Privacy Sandbox & Cookie-Less Future: ProKitchen Direct has transitioned to Google’s Privacy Sandbox. We utilize first-party data and privacy-preserving APIs to understand user behavior without tracking individuals across the web.

3. Google Ads, Tracking & Consent Mode

Our website utilizes advanced Google advertising and analytics tools to provide a better shopping experience.

  • Google Analytics 4 & Signals: We use GA4 and Google Signals to aggregate user data (demographics and interests) to improve our services.

  • Consent Mode v3: This site utilizes Google Consent Mode v3. This means our tracking tags dynamically adjust their behavior based on your privacy preferences. If you decline cookies, Google tags will run in "unstitched" mode to respect your privacy while still allowing us to measure conversions.

  • Remarketing: We use Google Remarketing to show ads to users who have previously visited our site.

  • Opt-Out: You can manage your ad preferences via Google’s My Ad Center or the NAI Opt-Out Page.

4. Merchant Center Financial Transparency

We ensure a secure and transparent checkout process to prevent "Untrustworthy Promotions" flags.

  • Payment Security: All transactions are processed over a secure, encrypted SSL/TLS (Secure Sockets Layer) connection.

  • PCI Compliance: We do not store your full credit card information on our servers. All payments are handled by secure, PCI-DSS compliant third-party processors, including Stripe and/or PayPal.

  • Pricing & Fees: All costs are disclosed upfront.

    • Sales Tax: Applied at checkout based on regional laws.

    • Shipping: Clearly stated before you finalize your purchase.

    • No Hidden Fees: The price you see in your cart is the final price you pay.

5. Shipping Policy

  • Destinations: We ship to the continental United States.

  • Carriers: Freight (LTL), UPS, FedEx, and USPS.

  • Shipping Costs: * FREE shipping on orders over $200.

    • Flat rate of $15 for orders below $200.

  • Timeline: * Order Cut-off: 12:00 PM EST for same-day processing (when possible).

    • Handling Time: 1–3 business days. (Monday – Friday)

    • Transit Time: 3–10 business days. (Monday – Friday)

6. Return & Refund Policy

We aim for complete satisfaction. If you are not happy with your purchase, our policy is as follows:

  • Return Window: 30 days from the date of delivery.

  • Conditions: Items must be unused, uninstalled, and in original packaging.

  • Exclusions: Custom-made, made-to-order, or special-order items are non-returnable.

  • Fees: A 20% restocking fee applies to returns (depending on manufacturer/condition).

  • Return Shipping: The customer is responsible for return shipping costs unless the item arrived defective or incorrect.

  • Refund Process: Once inspected, refunds are issued within 7–10 business days.

  • How to Start: Email support@prokitchendirect.com with your order number for a Return Authorization (RA).

7. User Rights & Data Retention

You have the following rights regarding your personal data:

  • Right to Access: You may request a copy of the data we hold about you.

  • Right to Deletion: You may request that we delete your personal information (subject to legal record-keeping requirements for tax/audit purposes).

  • Right to Correction: You may update any inaccurate information in your account profile.

  • Retention: We retain customer data for as long as necessary to fulfill orders and comply with legal obligations (typically 7 years for financial records). Non-transactional data is purged after 24 months of inactivity.

8. Limitation of Liability

ProKitchen Direct shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Our liability is limited to the maximum extent permitted by law in the State of New York.

9. Contact Information

For questions regarding these Terms, please contact us:

ProKitchen Direct 144 Evans Avenue, Albertson, New York, 11507. United States
Email: support@prokitchendirect.com Phone: +1 800 960 2171