Privacy policy

Last Updated: January 15, 2026

At ProKitchen Direct, we prioritize transparency and your peace of mind. Our policies are designed to meet the highest global standards for consumer protection and data integrity.

1. Business Identity & Transparency

To ensure full transparency regarding our operations, the following information identifies who we are and how we serve you:

  • Legal Business Name: ProKitchen Direct

  • Physical Operating Address: 144 Evans Avenue, Albertson, New York, 11507, United States

  • Contact Email: support@prokitchendirect.com

  • Customer Support Phone: +1 800 960 2171

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Business Model Disclosure: ProKitchen Direct is an authorized retailer of professional kitchen equipment. We operate as a direct-to-consumer storefront, managing order fulfillment and customer service directly from our headquarters and verified logistics partners. We do not engage in "hidden" business practices or misrepresent our product availability.

2. Return & Refund Conditions

We offer a 30-day return window for all products. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

How to Initiate a Return

  1. Contact Us: Email support@prokitchendirect.com or call +1 800 960 2171 within 30 days of delivery.

  2. Authorization: We will provide a Return Merchandise Authorization (RMA) number and instructions on where to send your package. Items sent back without an RMA will not be accepted.

  3. Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right at no additional cost to you.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded on your original payment method within 5-7 business days.

3. Financial Transparency & Security

Payment Security

Your financial security is our priority. Our website utilizes SSL/TLS encryption to protect your data during transit.

  • Payment Processing: We do not store your credit card information on our servers. All transactions are handled by PCI-compliant third-party processors, including Stripe and PayPal.

  • Pricing Integrity: All costs, including applicable taxes, shipping fees, and surcharges, are calculated and disclosed clearly at the checkout. There are no hidden fees.

4. 2026 Data Collection & AI Disclosures

In compliance with 2026 global privacy standards (GDPR, CCPA/CPRA), we disclose the following regarding your data:

AI Usage and Personalization

We may use machine learning algorithms to personalize your shopping experience (e.g., product recommendations). However, we do not use AI to profile sensitive user data or engage in automated decision-making that has legal or significant effects on the consumer.

Privacy Sandbox & First-Party Data

ProKitchen Direct has transitioned to Google’s Privacy Sandbox. In a cookie-less environment, we rely on first-party data provided voluntarily by you to fulfill orders and improve site performance. We utilize Google Consent Mode v3 to ensure that your privacy choices are respected dynamically. If you decline consent, our tracking tags will adjust behavior to ensure no PII (Personally Identifiable Information) is transmitted.

Data Minimization

We adhere to "Data Minimization" principles. We only collect the specific data required to process your order, provide customer support, and meet legal tax obligations.

5. Google Ads & Tracking Compliance

To provide a better experience, we use Google Advertising services.

  • Google Analytics 4 (GA4) & Signals: We use GA4 and Google Signals to understand how users interact with our site. This may include cross-device tracking for users who have "Ads Personalization" enabled in their Google Accounts.

  • Remarketing: We may use remarketing pixels to show you relevant ads after you leave our site.

  • Opt-Out Mechanisms: You can opt-out of Google’s interest-based advertising at any time by visiting Google My Ad Center or the NAI Consumer Opt-Out page.

6. User Rights & Data Retention

Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct any inaccurate information.

  • Deletion: Request that we delete your data (subject to legal record-keeping requirements for tax and fraud prevention).

Data Retention

We retain customer data only as long as necessary to fulfill the purposes for which it was collected, typically for a period of 7 years to comply with United States federal tax and legal audit requirements. After this period, data is securely purged or anonymized.

Contacting ProKitchen Direct For any questions regarding our Return Policy or your privacy rights, please contact our Compliance Officer at: Email: support@prokitchendirect.com Phone: +1 800 960 2171