Payment Policy

Welcome to ProKitchen Direct. We prioritize your security and strive for a fully transparent shopping experience. This policy details our payment procedures, accepted methods, and the protocols we use to keep your financial data safe.

1. Business & Contact Information

For any questions regarding your transaction, billing, or order status, please contact our support team during our business hours.

  • Business Name: ProKitchen Direct
  • Business Address: 1144 Evans Avenue Albertson New York, 11507 United States
  • Email: support@prokitchendirect.com
  • Phone: +1 (800) 960 2171
  • Customer Support Hours: 9:00AM – 5:00PM (GMT+05:00) Eastern Standard Time (New York) Monday – Friday

2. Accepted Payment Methods

We provide a secure checkout environment by partnering with industry-leading payment processors. We currently accept the following methods:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, and JCB.
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
  • Secure Platforms: PayPal.

Note: All payments are processed through PCI-DSS compliant gateways. ProKitchen Direct does not store your full credit card number on our servers.

3. Pricing, Taxes, and Fees

To meet 2026 Google transparency standards, we guarantee No Hidden Fees at checkout.

  • Currency: All transactions are processed in US Dollars (USD / $).
  • Sales Tax: Applicable sales tax for customers in New York (and other states where required by law) will be calculated and clearly displayed during the checkout process before you confirm your order.
  • Total Cost: The price you see in your final order summary—including the product price, shipping, and any applicable taxes—is the final amount you will pay. We do not charge "processing" or "handling" fees.

4. Security & Data Protection

We utilize advanced technology to ensure your shopping experience is 100% secure:

  • SSL Encryption: Our website is protected with a 256-bit Secure Socket Layer (SSL) certificate to encrypt all data transmitted during checkout.
  • Fraud Prevention: To protect our customers, all orders undergo a security screening. We reserve the right to request additional verification or cancel orders that are flagged as high-risk by our automated fraud detection systems.
  • Identity Verification: In compliance with 2026 security protocols, your billing address must exactly match the address held by your card issuer to prevent unauthorized transactions.

5. Order Processing & Confirmation

  • Payment Timing: Your payment method will be charged in full at the time the order is placed.
  • Verification: Orders are processed only after payment is successfully verified.
  • Order Receipt: You will receive an automated order confirmation email immediately after a successful transaction. Please save this for your records. If you do not receive it, please check your "Spam" folder or contact us.

6. Billing Disputes & Support

If you notice any discrepancy on your bank statement or encounter an error during checkout, please contact us immediately before initiating a chargeback with your bank. This allows us to resolve the issue faster and more efficiently.