ProKitchen Direct is a specialized retailer of professional-grade kitchen equipment. We operate as an authorized dealer for leading manufacturers, ensuring that our customers receive genuine products with full warranty support. Our mission is to provide high-quality culinary solutions to businesses and home chefs across the United States.

Yes. Our legal business identity is ProKitchen Direct. We operate out of our physical headquarters located at: 144 Evans Avenue, Albertson, New York, 11507. United States.

We believe in direct accessibility. You can reach our New York-based support team through the following verified channels:

We currently ship exclusively to the Continental United States. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

We maintain a simple, transparent shipping structure:

  • Orders over $200: Free Shipping.
  • Orders under $200: A flat shipping fee of $15 applies. All shipping costs are calculated and displayed clearly at checkout before you complete your purchase.

To ensure your equipment arrives safely, we use:

  • Freight (LTL): For large/heavy kitchen equipment.
  • Parcel (UPS, FedEx, USPS): For smaller items and accessories.

  • Order Cut-off Time: 12:00 PM EST. Orders placed after this time will begin processing the following business day.
  • Handling Time: 1–3 business days (Monday – Friday).
  • Transit Time: 3–10 business days (Monday – Friday).
  • Total Estimated Delivery: 4–13 business days.

Once your order is dispatched, an automated email containing your tracking number and carrier link will be sent to the email address provided at checkout.

If you need to change or cancel an order, please call us immediately at +1 800 960 2171. Because we strive for same-day processing, we can only guarantee cancellations if the request is made before the item enters the handling stage (typically within the first few hours after the 12:00 PM cut-off).

We offer a 30-day return window from the date of delivery.

  • Eligibility: Items must be unused, uninstalled, and in original packaging.
  • Exclusions: Custom-made, "made-to-order," or special-order items cannot be returned.

  • Restocking Fee: A 20% restocking fee applies to all returns, depending on the manufacturer and the condition of the returned item.

  • Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Once we receive and inspect your return, we process the refund within 7–10 business days. The credit will be applied to your original payment method, and you will receive a confirmation email once the transaction is complete.

Absolutely. ProKitchen Direct uses Secure Sockets Layer (SSL) technology to encrypt your data. We comply with PCI-DSS standards to ensure your credit card and personal information are never stored or compromised.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and verified digital payment methods as displayed in our website footer.