FAQs

How long will it take for my order to ship? When will I receive it?

Depending on the product, orders may ship the same business day or within 1-2 days. In rare cases, shipments may be delayed due to unforeseen circumstances. Typically, your order will arrive in 4-7 days. Any longer estimated delivery times will be clearly noted on the product page. We are committed to delivering the fastest processing and shipping times, along with exceptional customer service.

Which payment methods do you accept?

We accept Credit/Debit Cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Google Pay.

What is your return policy?

We offer a 30-Day Money Back Guarantee on all items. For details, refer to our 30-Day Return Policy at the bottom of the page.

What is your cancellation policy?

You may cancel any order for a full refund before it has shipped. Please contact us at support@prokitchendirect.com immediately if you wish to cancel. Once shipped, our 30-Day Return Policy applies.

What if my product arrives damaged?

Please inspect your item(s) upon arrival. If you notice any damage, even to the box, note it upon signing for delivery. If you’re unable to inspect it during delivery but suspect damage, write “suspect damage” on the receipt. If your item arrives damaged, send photos to support@prokitchendirect.com, and we’ll arrange a replacement or compensation.

How do I place an order?

To order online, simply select “Add To Cart” on your chosen product, proceed to checkout, and enter your shipping and billing details. To order by phone, call us at 000-000-0000. You'll receive immediate order confirmation, and we’ll start processing your order right away.

How will I know when my order has shipped?

Once your order is placed, you’ll receive an email confirming your order details. When your order ships, we’ll send an email with tracking information. If an item is unexpectedly out of stock, we’ll notify you by email or phone within one business day.

Will I receive an order confirmation via email?

Yes, an order confirmation will be sent to the email address you provided. We recommend printing and saving it for your records. Please ensure your email address is entered accurately.

Do you charge sales tax?

We are located in New York and only charge sales tax on orders shipping to New York. This can mean significant savings compared to other retailers.

Can I change my order?

Yes, you can modify your order free of charge by emailing us at support@prokitchendirect.com. Any price adjustments will be applied to your payment, or we’ll send a custom invoice for any balance. Orders can only be changed before shipping. For assistance, contact support@prokitchendirect.com or call us at 000-000-0000.