Shipping policy

Last Updated: January 16, 2026

Welcome to ProKitchen Direct. We are a family-owned business operating out of Albertson, New York, dedicated to providing high-quality kitchen solutions with total transparency. This policy outlines our shipping procedures, business identity, and data protection practices to ensure a secure shopping experience.

1. Business Identity & Verified Contact Information

To ensure full transparency and comply with Google Merchant Center requirements, ProKitchen Direct provides the following verified information:

  • Legal Business Name: ProKitchen Direct

  • Physical Operating Address: 144 Evans Avenue, Albertson, New York, 11507, United States

  • Customer Support Phone: +1 800 960 2171 (Available during business hours)

  • Customer Support Email: support@prokitchendirect.com

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

2. Shipping Operations & Logistics

We maintain strict synchronization between our website claims and our shipping carrier data to ensure accurate delivery estimates.

Delivery Timelines

  • Order Cut-off Time: 12:00 PM (EST) Monday – Friday. Orders placed after this time will begin processing the following business day.

  • Order Handling Time: 1–3 Business Days (Monday – Friday).

  • Transit Time: 3–10 Business Days (Monday – Friday).

  • Total Estimated Delivery Time: 4–13 Business Days.

Shipping Rates & Destinations

  • Shipping Area: We ship exclusively to the Continental United States. We do not ship to P.O. Boxes, APO/FPO, or international addresses.

  • Orders over $200: FREE Shipping.

  • Orders under $200: A flat shipping fee of $15.00 applies.

  • Full Disclosure: All shipping costs and applicable taxes are calculated and displayed clearly at the checkout page before final purchase.

Product Availability

  • In-Stock Items: Items labeled "In Stock" are physically available and will follow the handling times listed above.

  • Pre-orders/Backorders: If an item is on pre-order or backorder, the specific availability date will be clearly noted on the product page and reflected in our GMC feed.

3. Returns & Restocking Fees

To maintain consistency with our Google Merchant Center settings and avoid "Misrepresentation" flags:

  • Restocking Fee: A 20% restocking fee applies to all eligible returns. This fee is applied to cover the costs of processing and inspecting returned kitchen equipment.

  • Consistency Note: This 20% fee is reflected both on this website and within our Google Merchant Center account settings.

4. Payment Security & Accepted Methods

We prioritize the safety of your financial data. All payments are processed through secure, PCI-compliant third-party gateways.

Accepted Payment Gateways:

  • Stripe (Credit/Debit Cards: Visa, Mastercard, American Express, Discover)

  • PayPal

  • Affirm (Financing)

We use industry-standard SSL/TLS encryption. ProKitchen Direct does not store your full credit card information on our servers.

5. Privacy, AI, & Tracking Compliance

In compliance with global standards (GDPR, CCPA/CPRA) and Google’s 2026 Privacy updates:

  • Consent Mode v3: Our site utilizes Google Consent Mode v3 to respect your privacy choices dynamically.

  • Data Minimization: We only collect essential data (Name, Address, Email) required to fulfill your order.

  • AI Disclosure: We may use AI to provide personalized product suggestions. We do not use AI to manipulate pricing or engage in predatory targeting.

  • Data Retention: We retain financial and order records for 7 years as required by US tax law.

6. Contact Our Compliance Team

For questions regarding our shipping practices, restocking fees, or your data privacy, please contact us:

ProKitchen Direct 144 Evans Avenue, Albertson, New York, 11507. United States Phone: +1 800 960 2171 Email: support@prokitchendirect.com