Terms & Conditions

OVERVIEW

This website is operated by ProKitchen Direct. Throughout the site, the terms “we,” “us,” and “our” refer to ProKitchen Direct. ProKitchen Direct provides this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these terms and conditions (“Terms of Service,” “Terms”), including any additional terms and conditions and policies referenced here or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and/or content contributors.

Please review these Terms of Service carefully before accessing or using our website. By accessing any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all terms and conditions in this agreement, you may not access the website or use any services. Acceptance of these terms is expressly limited to the Terms of Service.

New features or tools added to the store will also be subject to the Terms of Service. You may review the latest version at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting changes on our website. It is your responsibility to check this page periodically for updates. Continued use of the website after changes are posted constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence or that you are of the age of majority and have given consent for your minor dependents to use this site. You may not use our products for any illegal or unauthorized purposes or violate any laws in your jurisdiction (including copyright laws). Transmitting any worms, viruses, or harmful code is prohibited. Violations of any Terms may result in immediate termination of your access to our Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason. You understand that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks and (b) adaptation to technical requirements of networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service or access to the Service without express written permission from us. Section headings are provided for convenience only and do not affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is not accurate, complete, or current. The material on this site is for general information only and should not be relied on as the sole basis for making decisions without consulting primary, more accurate sources. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time without obligation to update information. You agree it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices are subject to change without notice. We reserve the right to modify or discontinue the Service or any part thereof without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and in limited quantities, subject to return or exchange according to our Return Policy. We make every effort to display colors and images accurately but cannot guarantee that your monitor’s display will match actual colors. We reserve the right to limit sales by person, region, or jurisdiction and to limit quantities of any products. Descriptions and prices may change without notice, and we reserve the right to discontinue any product. We do not warrant that products or services will meet your expectations or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may, at our discretion, limit or cancel quantities purchased per person, household, or order. In such cases, we may notify you by contacting the email or phone number provided. We reserve the right to restrict orders that appear to be from dealers, resellers, or distributors. You agree to provide current, complete, and accurate information for all purchases and promptly update details as necessary. Please refer to our Returns Policy for more details.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools without monitoring or control. You acknowledge and agree that these tools are available "as is" without warranties or representations. Use of optional tools is at your discretion and risk. New services or features may be added to the website, subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Third-party content, products, or services on our site may direct you to third-party websites. We are not responsible for third-party content, accuracy, or any transactions with third parties. Please review third-party policies before engaging. Issues related to third-party products should be directed to them.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

By submitting ideas, suggestions, proposals, or other materials, you agree we may use them without restriction. We are not obligated to maintain confidentiality or provide compensation for any comments. Comments that are unlawful or violate intellectual property will be removed at our discretion.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct errors and update information in our Service or related websites. No update date implies all information has been modified.

SECTION 12 - PROHIBITED USES

You may not use the site for unlawful purposes, harassment, or discrimination, or upload viruses. Breach of prohibited uses may result in termination of Service.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Service and all products are provided "as is" and "as available." ProKitchen Direct, its directors, affiliates, and licensors are not liable for any damages arising from use of the Service or products. Some jurisdictions may limit this liability.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold ProKitchen Direct, its affiliates, and employees harmless from claims arising from your breach of these Terms or violation of rights.

SECTION 15 - SEVERABILITY

If any provision of these Terms is unenforceable, it shall not affect the enforceability of remaining provisions.

SECTION 16 - TERMINATION

These Terms remain in effect until terminated by you or us. We reserve the right to terminate if you breach any Terms.

SECTION 17 - ENTIRE AGREEMENT

These Terms constitute the entire agreement, superseding prior agreements. Ambiguities are not construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms shall be governed by U.S. law.

SECTION 19 - CHANGES TO TERMS OF SERVICE

Review the latest version of the Terms at this page. Changes to the Terms will be posted, and your continued use of the site implies acceptance.

SECTION 20 - CONTACT INFORMATION

For questions, please contact us at support@prokitchendirect.com or 800-960-2171.